SEAMLESSPOINT

PRIVACY POLICY

Effective Date: 01/10/2025

SeamlessPoint is committed to protecting your personal data and ensuring the security of your information. This Privacy Policy explains how we collect, use, store, and share your data when you use our services.

1.SCOPE AND APPLICABILITY

This policy applies to all SeamlessPoint services, including our website, mobile app, and physical stores. By using our services, you consent to the collection, use, and sharing of your data as described in this policy.

2.TYPES OF DATA COLLECTED

Personal Data: name, email, phone number, address, and other identifiable information.

Transaction Data: records of shipping, data purchases, airtime top-ups, bill payments, and other transactions.

Usage Data: information about your interactions with our services, including device information, IP address, and browsing history.

Payment Data: payment card information, bank account details, and other financial information.

3.PURPOSES OF DATA PROCESSING

Provide and improve our services, including logistics, data sales, airtime top-ups, and bill payments.

Respond to inquiries and requests.

Send marketing content and updates (opt-out available).

Verify identity and information.

Maintain accurate records.

Resolve disputes and comply with laws.

Detect and prevent fraud.

4.DATA SHARING AND DISCLOSURE

Third-Party Service Providers: payment processors, data providers, and other service providers.

Affiliates and Partners: with consent, we may share data with affiliates and partners for marketing and promotional purposes.

Law Enforcement and Regulatory Bodies: when required by law or to protect our rights and interests.

Data Analytics Providers: to improve our services and user experience.

5.DATA SECURITY AND RETENTION

Implement robust security controls, including encryption, firewalls, and access controls.

Store data in secure facilities and restrict access to authorized personnel.

Retain data for as long as necessary to provide services and comply with laws.

Securely destroy data when no longer needed.

6.YOUR RIGHTS AND CHOICES

Access and Correction: request access to and correction of your data.

Deletion: request deletion of your data, subject to legal and contractual obligations.

Opt-out: opt-out of marketing communications and data sharing.

Data Portability: request a copy of your data in a machine-readable format.

7.COOKIES AND TRACKING TECHNOLOGIES

Use cookies and tracking technologies to improve user experience and provide personalized services.

Cookies may be used for authentication, analytics, and advertising purposes.

8.CHILDREN'S DATA

SeamlessPoint services are not intended for children under 18.

We do not knowingly collect data from children without parental consent.

9.INTERNATIONAL DATA TRANSFERS

SeamlessPoint may transfer data outside Nigeria to provide services and comply with laws.

We ensure that data is protected in accordance with applicable laws and regulations.

10.UPDATES AND AMENDMENTS

We reserve the right to modify this Privacy Policy at any time. The most current version will be available on this page, and we encourage you to review it periodically. If we make significant changes, we'll notify you via email or in-app notification. By continuing to use SeamlessPoint services, you acknowledge and accept the updated policy.

11.CONTACT US

support@seamlesspoint.ng